The Mimecast Services
Mimecast's primary role is to ensure that content doesn't get lost along the way, arrives at its destination free of spam, viruses and inappropriate content, and arrives in a timely fashion. This it does with admirable ability.
But rather like a smart phone, which can make calls but has many other useful features, Mimecast has looked at what is required of an email service and has provided some additional key capabilities:
- email continuity services
- email archiving services
- enhanced stationery services
- fully integrated with Microsoft Outlook and Exchange Server
Email is arguably the most critical of all applications in the majority of organisations today, meaning it is essential to keep it up and running. Either the IT department has to spend money on duplicate services in different offices or it can simply fail over to Mimecast, itself a fully resilient and redundant system. The only necessity is that the Internet is available.
With more focus on using email as the primary form of written communications, it is very important to have an archiving policy for the business. Outlook does have an archiving facility but it is very basic and does not solve the fundamental problems of:
- what to archive
- when to archive
- how long to archive
- keeping the archive for legal use
- searching the archive
- growth of Outlook's .pst files
With Mimecast these problems are solved very easily via policy and clever integration.
Some Examples
You are an Outlook user, depending on the availability of the corporate Exchange Server and for some reason you cannot connect to the Exchanger Server. Mimecast will automatically and transparently connect you directly to the Mimecast service in the cloud. You continue to send and receive emails, search your inbox, maintain all of the filtering services that have been set up. When the Exchange Server comes back on-line, all the messages will appear as having been dealt with.
You get a message that your Exchange email storage quota has been exceeded and that you need to clear out old and unwanted emails. Dilemma! What to delete, what to archive, where to archive, how to get at the archive later? With Mimecast this can all be handled automatically based on company policy, the archive is already in place in the cloud so it's just a question of diverting the search to look into the Mimecast archive rather than your Inbox. That all happens automatically. Nothing to do.
The company has some special news to provide its customers and other contacts. Email signatures can be updated or perhaps a corporate disclaimer can be modified and tagged on the end of each individual emailer. Quite a lot of work to do to make this happen and ensure that the messaging is consistent. Mimecast's enhanced stationery allows you to set up templates that are added to outgoing emails that include customised disclaimers and marketing messages. These messages can be scheduled to be enabled and disabled providing a very powerful advertising tool for the business.
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